Frequently asked questions
Ordering and minimums
What is your minimum order quantity?
1 pair for retail orders. [50] pairs per style and colourway for wholesale. [1,000] pairs per
colourway for custom OEM production — [500] pairs if you are reordering a stock design.
Can I mix styles to reach the minimum?
On wholesale orders, yes, within the same construction. On OEM orders the minimum applies per
colourway, because the machines have to be re-set for each colour.
Do I need an account to buy?
No for retail. Yes for wholesale — we approve accounts so that trade pricing is not visible to
consumers.
Samples
Can I get a sample before ordering?
Yes. Stock designs ship as single pairs; custom development runs take [7–10] days.
See Sample Request.
Do you offer free samples?
We charge the sample cost plus freight. For custom development the fee is credited against
your production order above [500] pairs.
Customisation
Can you put our logo on the socks?
Yes — jacquard knit, embroidery, or printed transfer. Jacquard gives the most durable result
on socks and we will tell you honestly when a logo is too fine to knit cleanly.
Can you work from our tech pack?
Yes, and we prefer it. If you have a spec sheet with yarn, gauge, size and packaging, send it
over. If you only have a photo, we can reverse-engineer a specification for you to approve.
Can you match a colour?
Send a physical swatch or a Pantone reference. Screen colours are not reliable enough to match
from.
Production and delivery
How long does production take?
[25–35] days after sample approval and deposit, depending on quantity and complexity. Rush
orders are sometimes possible — ask.
Which trade terms do you quote?
[FOB Ningbo] by default. [EXW] and delivered terms can be quoted on request.
Can I use my own forwarder?
Yes. We will deliver to the address your forwarder nominates and provide the commercial
invoice and packing list.
Payment
What are your payment terms?
Retail orders are paid at checkout. Wholesale orders are paid [in full before dispatch].
Bulk production orders are [30]% deposit with the balance before shipment.
Which payment methods do you accept?
[To be confirmed.]
Quality and compliance
Are your socks tested?
We can work to your testing requirement and arrange third-party inspection before shipment.
See About Us for how certificates are handled.